For the fourth consecutive year, East Anglian housebuilder Denbury Homes has been awarded a five-star rating in the Home Builders Federation (HBF)’s annual customer satisfaction survey. The company has also achieved a 100% build quality score, reinforcing its reputation for building high-quality homes.
Published every March, HBF’s national new homes customer satisfaction survey asks homeowners whether they would recommend their builder to family or friends. Denbury Homes has once again secured the maximum possible five-star rating.
Customers praised the exceptional quality and finish of Denbury Homes’ developments, the supportive and responsive customer service throughout the purchase process, and the excellent communication from on-site managers.
Lee Barnard, CEO at Denbury Homes, said: “This is an exemplary result from an exemplary team. The feedback from our customers is a testament to the dedication, skill, and care of everyone at Denbury Homes. Achieving a five-star rating for the fourth year running is a fantastic recognition of the hard work that goes into every home we build, and it reinforces our commitment to providing outstanding service and creating homes that enhance the communities they are part of.”
Sinead Benton, Head of Customer Care, added: “I am delighted that we have maintained our five-star rating for the fourth year in a row, and even prouder that we have received our highest ever customer satisfaction score of 98%. We have achieved a 100% build quality survey score across the past year, which is a remarkable achievement.
“Every team member at Denbury Homes, from customer service and aftercare to sales and construction, is committed to ensuring our customers feel supported, informed, and confident at every stage of their journey. It’s this care and attention to detail that sets us apart and defines the Denbury Difference.”
Nick Holmes, Director of Operations, said: “Earning the HBF five-star rating for a fourth consecutive year is an outstanding achievement and truly a team effort. It reflects our dedication to building homes of the highest quality, with meticulous craftsmanship and thoughtful design that blends seamlessly into their surroundings.
“Our approach goes beyond construction; it is about creating homes where families can make lasting memories. This recognition is a proud moment for everyone involved and reinforces our commitment to delivering high-quality homes that can be cherished for years to come.”
Denbury Homes currently has homes available in some of the most desirable locations across Suffolk, Essex, Norfolk, and Cambridgeshire, to find out more visit www.denburyhomes.co.uk.
