We know that dealing with solicitors, searches, mortgages and enquiries all within a short period of time can make things quite stressful. At Denbury Homes we want to do everything we can to make this process as straightforward as possible.

If at any stage of the process, you have any questions or are unsure about anything please don’t hesitate to contact our sales consultants. They have the experience and training to guide and help you.


Whether you’ve fallen in love with an almost completed home or have seen the perfect one coming up in a future release or new development, our professional sales consultants are here to guide you through every step of the buying journey.

Once you’ve found your home, you’ll need to formally reserve it at a reservation appointment. Allow at least a couple of hours for this one, as we cover in detail at all practical and technical aspects of your new home and the development.

At the reservation meeting you’ll pay a reservation fee. Once paid, the price of your home won’t change, and we won’t market the property for a minimum of 28 days while we work towards exchange of contracts.

You will need to instruct a solicitor to act on your behalf. It is vital they are aware of the timescales required under the reservation agreement and are prepared to meet them. Our sales consultants can provide you with a list of recommended solicitors who have an in-depth understanding of our contracts and processes, placing them in an excellent position to advise you.

Appointing a solicitor requires ID checks and documents to be completed, so it’s important to arrange this quickly and provide the sales consultant with the solicitor’s details once you have instructed them. Denbury Homes’ solicitors will then forward all the relevant documents to your solicitor.

It’s advisable to pay for searches when you formally instruct your solicitor. Sometimes there are delays with the local authorities providing the information, so the sooner searches are requested the less likely it is that this will impact the purchase.


If you require a mortgage to purchase your new home, you’ll need to complete a mortgage application with a lender. You will need to provide them with the following documents:

  • Pay slips for the previous three months
  • Your P60
  • Your Bank/Building Society details
  • Your National Insurance number
  • Your employer(s) details
  • Details of your existing/previous lender (if applicable) for references
  • Proof of identity
  • A recent bank statement

Our sales consultants can provide you with details of our recommended Independent Financial Advisors (IFAs) who specialise in new build mortgages. Their familiarity with our developments, homes, and processes puts them in an excellent position to advise you. If you chose to use the Government’s Help to Buy scheme, there are additional documents and forms required that our IFAs can assist with.


Once you have appointed a solicitor, they will commence the conveyancing process.

Denbury Homes’ solicitors will have applied for a local search and forwarded all documentation to your solicitor for approval before contracts are signed and exchanged.


The Lender will instruct a surveyor to inspect the property on your behalf to ensure it has been / is being built to a satisfactory standard. The surveyor will also provide a valuation. The Lender will take up references.


Depending on the build stage of your chosen property you might be able to choose extras to further personalise your new home. These selections are made after the reservation appointment and require payment in full, which is non-refundable.


Once all searches are complete and you have a mortgage offer in place, your solicitor will send contracts to you for signature and request the deposit payment for exchange.

At exchange the deposit funds will generally be to the value of 10% of the purchase price (less your original reservation deposit). This will differ for Help to Buy transactions. Many solicitors prefer bank transfer rather than personal cheque.

This is a binding purchase contract. On signing, you are obliged to pay the agreed deposit. As part of exchange an estimated date for completion will be provided.

Once contracts are exchanged, the purchase becomes legally binding.


Following the Lender’s survey, a mortgage offer will be issued by the Lender. Your solicitor will require a hard copy and will be able to advise on it along with any queries you may have.


An estimated date for completion is provided as part of the exchange of contracts. This might be quite close to the exchange date if your new home is nearly finished, or it might be a few months off if you have bought a home off-plan.

We’ll keep you up to date with progress and before completion we’ll invite you to a familiarisation visit of your new Denbury Homes home. Your sales consultant and the Site Manager will take you through the home’s features and offer practical guidance on maintenance and operation and answer your questions.

On completion day there will be a handover meeting where we will provide you with a customer care folder containing warranty information, NHBC Buildmark warranty information, equipment manuals and guarantees.

Our support doesn’t stop there though, if you have any questions once you move in our sales team, site managers and customer care team at head office are on hand to help.


If you have any questions please get in touch 01284 653 090

Our commitment to designing exceptional homes stems from our own place in the local community. Denbury Homes remains a rare breed – we are a local builder. We are proud of the beauty within our region – both natural and built. I want to be proud of the houses that my company builds as I drive past them every day.

James Hopkins | Managing Director, Denbury Homes

Delivering houses of exceptional design for aspirational people

For almost 40-years Hopkins & Moore have been building homes across East Anglia. Now, we have renamed to Denbury Homes but are still setting new standards for exceptional design and customer service.